Contact Us

Questions about a lot, an order or a wholesale account.

Questions about a lot, an order or a wholesale account go to a person, not a ticket queue. Write to us and you will get an answer within {{RESPONSE TIME}} business hours.

Orders and support

support@trustides.com
Tracking, returns, missing parcels, anything about an order you have placed.

Wholesale and partnerships

{{WHOLESALE EMAIL}}
Volume pricing, purchase orders, partner program applications.

Hours

{{DAYS}}, {{HOURS}} {{TIMEZONE}}
Messages sent outside these hours are answered the next business day.

Send a message

Include the order number if your question is about an order, or the lot number if it is about a certificate. It saves a round trip.

Name (copy)

Before you write

Two questions come up constantly, and both are answered already. Certificates for every lot are in the COA Library, searchable by compound and lot number. Shipping times, carriers and what happens to a lost parcel are on the Shipping and Tracking page.

We cannot answer questions about dosing, administration or effects in humans or animals. Everything here is sold for laboratory research only, and that is not a formality we can talk around.