Terms & Conditions

These terms govern every order placed on trustides.com, operated by Caldera Group LLC, doing business as Trustides, {{REGISTERED ADDRESS}}. Placing an order means you accept them.

1. Research use only

Everything we sell is supplied for laboratory research use only. It is not for human or veterinary consumption and not for clinical, diagnostic or therapeutic use. You may not resell, relabel or distribute our material for any of those purposes. Breaking this condition ends your right to buy from us and makes you responsible for anything that follows.

2. Who may buy

You must be at least 21 years old and able to enter a binding contract. You confirm that you are buying for research purposes and that you can handle research chemicals safely. We may refuse or cancel any order, including after payment, if we believe it is intended for human use or for resale for human use.

3. Orders and acceptance

An order is an offer to buy. The contract forms when we send the shipping confirmation, not when you pay. If an item is out of stock or priced incorrectly we will contact you and either cancel and refund in full or confirm the corrected price before shipping.

4. Prices and payment

Prices are in USD and exclude shipping and any tax, which are shown at checkout. Payment is taken through {{PAYMENT PROCESSOR}}. We do not store card details. Where sales tax applies it is calculated at checkout on the shipping address.

5. Shipping, title and risk

Delivery terms are set out on the Shipping and Tracking page. Title and risk pass to you on delivery by the carrier. Delivery estimates are estimates, not guarantees.

6. Returns

Returns and refunds are covered on the Returns and Refunds page, which forms part of these terms.

7. Product information and analytical data

We publish a certificate of analysis for each lot. The certificate covers the lot it names and nothing else. Purity figures, product descriptions and cited research are supplied as reference material and carry no warranty that the material is fit for any particular experiment.

8. Your responsibilities

You are responsible for checking that you may lawfully buy, import, hold and use a compound where you are, for storing and handling it correctly, for supervising anyone who uses it, and for disposing of it in line with local rules.

9. Limitation of liability

To the extent the law allows, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, lost profits, lost data, or for any loss arising from use of the material outside laboratory research. Nothing here limits liability that cannot lawfully be limited.

10. Indemnity

You agree to indemnify Caldera Group LLC against claims, damages and costs arising from your use of material bought here, from any breach of these terms, or from any breach of law by you.

11. Accounts

You are responsible for keeping your account details secure and for activity under your account. Tell us at once if you think someone else has access. We may suspend an account used in breach of these terms.

12. Intellectual property

Text, images, certificates and branding on this site belong to Caldera Group LLC or to its licensors and may not be copied or reused commercially without written permission.

13. Privacy

How we handle personal data is set out in the Privacy Policy.

14. Changes

We may update these terms. The version published when you place an order is the version that applies to that order.

15. Governing law

These terms are governed by the laws of the State of Michigan, the United States, and the courts of Grand Rapids, Michigan have exclusive jurisdiction.

Questions go to support@trustides.com.