Your Privacy Matters to Us

At Trustides, we believe trust extends beyond the quality of our research products. Protecting your personal information and maintaining your confidence in how we handle your data are important parts of our commitment to exceptional service.

This Privacy Policy explains how Caldera Group LLC, doing business as Trustides (“Trustides,” “we,” “us,” or “our”), collects, uses, stores, and protects personal information when you visit www.trustides.com, create an account, place an order, or otherwise interact with our business.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to operate our website, process transactions, fulfill orders, communicate with customers, and improve our services.

Personal Information

When you create an account, place an order, or contact us, we may collect:

• Name and contact information
• Email address and telephone number
• Billing and shipping addresses
• Account registration and login information
• Order history and transaction details
• Customer service inquiries and correspondence
• Research-related information voluntarily provided during account registration or purchasing

Payment Information

Payments are processed through third-party payment service providers. Depending on the payment method, payment information may include credit or debit card details, billing information, or other transaction-related data.

We use payment information to facilitate purchases, verify transactions, prevent fraud, and maintain appropriate financial records.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address
• Browser type and device information
• Operating system
• Pages visited and time spent on our website
• Referring websites and links
• Date and time of website visits
• Cookies and similar tracking technologies

This information helps us maintain website functionality, improve performance, identify security concerns, and better understand how visitors interact with our website.

2. How We Use Your Information

Trustides uses collected information for legitimate business purposes, including:

• Processing and fulfilling customer orders
• Providing order confirmations, shipping updates, and tracking information
• Creating and managing customer accounts
• Responding to inquiries and providing customer support
• Processing payments and preventing fraudulent transactions
• Maintaining website security and functionality
• Improving our products, services, and customer experience
• Sending promotional communications where permitted by law and applicable consent requirements
• Maintaining business and transaction records
• Complying with applicable legal and regulatory obligations

We do not use personal information for purposes materially different from those described in this policy without providing any notice or obtaining any consent required by applicable law.

3. Protecting Your Personal Information

We recognize the importance of safeguarding customer information.

Trustides uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include secure website connections, encrypted data transmission, access controls, and the use of established third-party payment processing services.

Although we take data security seriously, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

We encourage customers to protect their account credentials and contact us immediately if they suspect unauthorized activity involving their account.

4. Payment Processing & Transaction Security

Trustides uses third-party payment service providers to process transactions securely.

Payment information may be transmitted directly to the applicable payment processor rather than stored within our website systems.

These providers process information in accordance with their own privacy policies, security practices, and applicable legal obligations.

We may retain limited transaction information, such as payment confirmation, transaction identifiers, payment status, and billing records, for order management, fraud prevention, accounting, and legal compliance.

5. Cookies & Website Analytics

Like most e-commerce websites, Trustides may use cookies and similar technologies to improve website functionality and provide a more convenient browsing experience.

Cookies may be used to:

• Remember shopping cart contents and account preferences
• Maintain secure login sessions
• Support checkout functionality
• Analyze website traffic and performance
• Identify technical problems
• Understand how customers navigate our website
• Support advertising or marketing activities where applicable

You can manage or disable cookies through your browser settings and any cookie preference controls we make available.

Please note that disabling certain cookies may affect website functionality, including shopping cart features, account access, and checkout.

Where required by applicable law, we will obtain consent before using nonessential cookies or tracking technologies.

6. Email Communications & Marketing

Trustides may use your email address to communicate information related to your account, purchases, and customer service requests.

These communications may include order confirmations, shipping notifications, account security alerts, and other transactional messages.

We may also send promotional emails, product announcements, special offers, or company updates when permitted by applicable law.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in those messages or by contacting us at support@trustides.com.

Unsubscribing from marketing communications will not prevent you from receiving essential transactional or account-related messages.

We do not sell customer email lists to third-party email marketers.

7. SMS & Text Message Communications

If Trustides offers SMS notifications or text message marketing, participation will be voluntary and subject to applicable consent requirements.

Customers who separately opt in may receive messages concerning order updates, shipping notifications, account information, promotional offers, or other communications covered by their consent.

Message frequency may vary, and standard message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP to a message. For assistance, reply HELP or contact support@trustides.com.

Consent to receive promotional text messages is not a condition of purchasing products from Trustides.

We do not sell or share mobile phone numbers or SMS marketing consent information with third parties or affiliates for their independent marketing or promotional purposes. Information may be shared with service providers solely as necessary to operate our messaging services.

8. Sharing Information with Third Parties

Trustides does not sell customer contact lists or personal information to data brokers.

We may share limited personal information with trusted third-party service providers when reasonably necessary to operate our business, including:

• Payment processors and fraud prevention services
• Shipping carriers and fulfillment providers
• Website hosting and technical support providers
• Email and SMS communication platforms
• Website analytics and marketing service providers
• Accounting, legal, and professional advisers

These providers may access information only as reasonably necessary to perform their services, subject to applicable contractual and legal requirements.

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect our legal rights, customers, business operations, or website security.

If Trustides undergoes a merger, acquisition, restructuring, or sale of business assets, relevant customer information may be transferred as part of that transaction, subject to applicable law.

9. Customer Privacy & Order Confidentiality

We understand that customers value discretion and confidentiality when purchasing research materials.

Trustides handles customer information with care and limits access to individuals and service providers who require the information for legitimate business purposes.

Order information is used for fulfillment, customer service, business operations, and applicable compliance obligations.

We do not publicly disclose customer purchase histories or research-related information.

However, information may be disclosed when necessary to fulfill orders, comply with legal obligations, investigate fraud, or respond to lawful requests.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, recordkeeping, fraud prevention, dispute resolution, and compliance with applicable laws.

Retention periods may vary depending on the type of information and applicable legal requirements.

When personal information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to legal and operational requirements.

11. Your Privacy Rights & Choices

Depending on your location and applicable law, you may have certain rights concerning your personal information, including the ability to:

• Request access to personal information we maintain about you
• Request corrections to inaccurate information
• Request deletion of eligible personal information
• Opt out of certain marketing communications
• Withdraw consent where processing depends on consent
• Exercise additional privacy rights available under applicable law

Certain requests may be subject to legal exceptions, including obligations to retain transaction records, prevent fraud, or comply with regulatory requirements.

To submit a privacy-related request, please contact support@trustides.com.

We may need to verify your identity before processing certain requests.

We will not unlawfully discriminate against customers for exercising applicable privacy rights.

12. Third-Party Websites & External Links

Our website may contain links to third-party websites, payment platforms, or external resources.

Trustides is not responsible for the privacy practices, security measures, or content of websites operated by unrelated third parties.

We encourage customers to review the privacy policies of external websites before submitting personal information.

13. Children’s Privacy

Trustides products and services are intended exclusively for adults who meet our purchasing eligibility requirements.

Customers must be at least 21 years of age to purchase products from Trustides.

We do not knowingly collect personal information from children under 13 years of age.

If we become aware that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete that information.

Parents or guardians who believe a child has provided personal information to our website may contact us at support@trustides.com.

14. Research Use Only

All products offered by Trustides are intended exclusively for lawful laboratory research and analytical purposes.

Products are not intended for human or veterinary use, including consumption, injection, administration, or therapeutic applications.

Customer information collected in connection with research product purchases may be used to evaluate order eligibility, support compliance procedures, and help prevent unauthorized or prohibited transactions.

All purchases are subject to our Terms and Conditions, Research Use Agreement, and applicable laws.

15. Changes to This Privacy Policy

Trustides may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, legal requirements, or data protection procedures.

Any revisions will be posted on this page with an updated effective date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes to our privacy practices.

We encourage visitors to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or wish to exercise applicable privacy rights, please contact us.

Caldera Group LLC

Doing Business As: Trustides

Website: www.trustides.com

Email: support@trustides.com

We will make reasonable efforts to respond to privacy-related inquiries promptly.