Our Commitment to Quality & Customer Satisfaction

At Trustides, we are committed to providing high-quality research materials and a dependable purchasing experience. We take product integrity, careful handling, and customer satisfaction seriously.

Due to the specialized nature of our research peptides and the importance of maintaining product quality, we have established the following Returns & Refunds Policy.

All Sales Are Final — No Returns Accepted

Due to the nature of our products, all sales are final, and we do not accept product returns.

Research peptides require appropriate handling and storage to maintain their integrity. Once a product leaves our possession, we cannot independently verify the conditions under which it has been stored, transported, or handled.

To protect product quality and maintain the integrity of our inventory, we cannot accept returned products for resale or redistribution.

This policy applies to all products, including unopened, unused, and factory-sealed items.

We encourage customers to carefully review product descriptions, specifications, and order details before completing a purchase.

Order Cancellations

We process orders quickly to ensure prompt delivery, including same-day shipping for qualifying orders placed before 2:00 PM Eastern Time on business days.

Cancellation requests must be submitted before an order has shipped. If you need to cancel an order, please contact support@trustides.com immediately with your order number.

We will make reasonable efforts to accommodate cancellation requests before shipment; however, cancellations are not guaranteed once order processing has begun.

Once an order has shipped, it cannot be canceled, returned, or refunded due to a change of mind or ordering error.

This policy applies regardless of whether the shipment is in transit, out for delivery, or has already been delivered.

Exceptions for verified shipping problems, fulfillment errors, product defects, and applicable legal rights are addressed below.

Damaged, Incorrect, or Missing Items

Although we do not accept returns, we stand behind our commitment to accurate order fulfillment and careful packaging.

If your order arrives damaged, contains an incorrect product, or is missing an item, please contact our customer support team within 7 calendar days of delivery.

Email support@trustides.com and include:

• Your order number
• A description of the issue
• Photographs of the affected products and packaging, when applicable

Our team will review your request and work toward an appropriate resolution.

Depending on the circumstances, qualifying issues may be resolved through a replacement shipment, store credit, or refund.

Please do not return any products without contacting our support team. Unsolicited returns cannot be accepted.

Refund Eligibility

Because all product sales are final, we do not offer refunds or exchanges for:

• Changes of mind after purchase
• Products ordered in error
• Unopened or unused products
• Products no longer needed for a research project
• Products improperly stored or handled after delivery
• Cancellation requests submitted after shipment
• Dissatisfaction unrelated to a verified product defect or order fulfillment error

Refunds or replacements may be considered for verified shipping damage, fulfillment errors, missing products, or documented product quality concerns.

Any approved refund will be issued to the original payment method unless otherwise agreed upon. Processing times may vary depending on your financial institution.

Product Quality Concerns

We recognize that product quality and consistency are essential to scientific research.

If you believe a product does not meet its published specifications, please contact our support team with your order number, product name, lot number, and a detailed description of your concern.

Supporting analytical documentation may be requested when appropriate.

We will evaluate reported quality concerns individually and determine an appropriate resolution based on the available information.

Questions or Need Assistance?

At Trustides, we believe that trust is built through quality products, transparent policies, and responsive customer service.

If you have questions about your order or need assistance with a shipping or product concern, our team is here to help.

Customer Support: support@trustides.com

Please include your order number in all correspondence to help us respond as efficiently as possible.