Fast, Reliable Shipping. Every Order.

At Trustides, we understand that timely delivery matters. That’s why we make shipping simple, fast, and dependable. Every order ships using 2-day delivery service, and orders placed before 2:00 PM Eastern Time on business days ship the same day.

Our Shipping Promise:

• Same-Day Shipping: Order by 2:00 PM ET, Monday through Friday.
• 2-Day Shipping: Every order ships via 2-day delivery service.
• FREE Shipping: Enjoy complimentary 2-day shipping on orders over $250.
• Order Tracking: Receive tracking information by email so you can follow your shipment.

Order Processing & Shipping Times

We work hard to get your research materials on their way as quickly as possible.

Orders received and confirmed before 2:00 PM Eastern Time, Monday through Friday, ship the same business day. Orders placed after 2:00 PM ET, on weekends, or on recognized shipping holidays ship the next business day.

All orders are shipped using a 2-day delivery service. Delivery times begin when the shipping carrier accepts your package and exclude weekends and carrier-observed holidays unless otherwise specified by the carrier.

While we strive to meet these timelines consistently, occasional carrier delays, severe weather, or other circumstances beyond our control may affect delivery.

In the rare event of an inventory-related processing delay, we will make every effort to notify you promptly.

Shipping Rates

We believe fast, dependable shipping should be straightforward and affordable.

• Orders over $250: FREE 2-day shipping.
• Orders of $250 or less: 2-day shipping at the rate displayed during checkout.

There are no complicated shipping tiers or unnecessary upgrades. Every Trustides order receives the same commitment to fast, reliable delivery.

Secure Packaging & Product Protection

Every Trustides shipment is carefully packaged to help protect the integrity of your research materials throughout transit.

Lyophilized peptides are generally suitable for short-term transport without refrigeration when supported by the product’s stability requirements. Any products requiring special temperature controls will be packaged according to their specific handling needs.

All orders are shipped in discreet, protective packaging without product names displayed on the exterior.

Upon delivery, please follow the storage instructions provided on the product label or product page. Storage requirements may vary depending on the specific research material.

Order Tracking

Once your order has been prepared for shipment, you’ll receive an email containing your tracking number and shipment details.

Please allow several hours for the carrier’s tracking system to reflect the first scan. Tracking information may not update immediately after a shipping label is generated.

If your shipment appears delayed or tracking information stops updating, contact support@trustides.com with your order number, and our team will help investigate.

Shipping Address Accuracy

Please verify your shipping address carefully before completing your purchase.

If you notice an error, contact us immediately at support@trustides.com. We will do our best to accommodate address corrections before your order ships.

Once an order has been transferred to the carrier, we cannot guarantee that changes can be made.

Orders returned due to incorrect or incomplete shipping information may be subject to additional shipping charges before being resent.

Lost, Damaged, or Missing Shipments

Your satisfaction matters to us, and we take shipping concerns seriously.

If your package arrives damaged, contains missing items, or appears to have been lost during transit, please contact support@trustides.com as soon as possible.

For damaged shipments, please retain the original packaging and include photographs of the shipping box, packing materials, and affected products when contacting our support team.

We will review the circumstances, coordinate with the shipping carrier when necessary, and determine an appropriate resolution, which may include replacement or refund in accordance with our policies and applicable law.

Questions About Your Order?

We’re here to help.

For shipping questions, tracking assistance, or concerns about an existing order, contact our customer support team:

Email: support@trustides.com

Please include your order number so we can assist you as quickly as possible.